Building A Culture of "Yes" - Micah Solomon
Update: 2024-09-05
Description
In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests.
Listeners will learn:
- The importance of proper employee selection, considering both technical skills and interpersonal abilities (00:50 )
- How to create a culture where exceptional performance becomes "how it's done around here" (01:44 )
- The impact of senior leadership and veteran employees on setting the tone for new hires (02:26 )
- How Apple Stores learned from the hospitality industry to provide exceptional customer service (04:21 )
- The role of training and a "culture of yes" in fostering employee excitement and customer-centric behavior (05:46 )
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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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